Refund & Return Policy

At Organic Ube USA, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. General Policy

  • We accept returns and refunds in accordance with U.S. consumer protection laws and the conditions outlined below.
  • To request a return or refund, please contact us  within 14 days of receiving your order.Email: organic.ube.usa@gmail.com

2. Food Products (Ube Powder)

  • For health and safety reasons, opened or used food products (including ube powder) cannot be returned or refunded.
  • Unopened and sealed food products may be returned within 14 days of delivery, provided they are in their original condition.

3. Accessories & Non-Food Items

  • Accessories may be returned within 14 days of delivery if unused, undamaged, and in original packaging.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
  • We will provide either a replacement or a full refund, including return shipping costs if applicable.

5. Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable, except in cases of damaged or incorrect products.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, please first check your bank account.
  • Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
  • If you still have not received your refund, please contact usEmail: organic.ube.usa@gmail.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us.

8. Contact Us

For questions or concerns regarding this Refund & Return Policy, please contact us:

Email: organic.ube.usa@gmail.com
Address: 200 rue de la Croix Nivert, 75015, Paris, France